Problems and errors
Here are the error messages the site shows and what to do about them. The quickest way to find yours is to copy the error text into the search at the top of the page.
💬 Chat
Section titled “💬 Chat”“The wait has dragged on” and a position in the queue
At peak hours, requests to the AI are queued. Wait, or cancel the generation and try later. With a subscription, messages are generated without a queue — see Plans.
“An error occurred during the request, please try again”
The model returned an empty reply. Click Retry or regenerate the reply. If the error repeats, choose another model in the chat’s side panel.
“AI service is temporarily overloaded”, “AI rate limit reached”, “AI provider request timed out”
Temporary problems on the model provider’s side. Wait a minute and try again. If the model takes a long time to respond, switch to another one — see Models and behavior.
“Context Limit Reached”
This is an offer to upgrade your plan. It appears once in a chat on free plans when the conversation memory is almost full: early messages will soon stop being taken into account. Save important facts to memories — see Memory and memories. You can close the banner with the cross.
“Your persona has been deleted. Please select another one.”
The persona the chat was using has been deleted. Choose another one in the side panel: Personas.
“This chatbot has been removed.”
The creator or the administration deleted the character, and you can’t continue the chat with it. Find a similar character in the catalog.
“The model reached the response limit and returned only thoughts”
A model with reasoning turned on spent the whole limit on thinking. Increase Max Response Tokens in the preset settings or turn reasoning off, then regenerate the reply.
Voice input doesn’t work
Allow the site to use the microphone in your browser settings (the lock icon in the address bar) or on your phone, and reload the page. In smart search, if access is denied, you’ll see the hint “Voice input error”. If the site says “Speech Recognition API not supported in this browser.”, open CAICHAT in Chrome, Edge or Safari.
🤖 Models and tokens
Section titled “🤖 Models and tokens”“Not enough tokens for this model” or “You have no tokens for this model”
The selected model is paid, and your balance doesn’t have enough tokens. Top up your balance or choose a free model in the chat’s side panel.
“The selected AI model is not available with the current subscription.”
This model is available on a higher plan than yours. Choose another model or upgrade your plan.
“Model unavailable. Please choose another one.”
The model has been disabled or removed. Choose another model in the chat’s side panel.
“Cannot create chat with paid model”
Paid models need tokens on your balance or a suitable subscription. Choose a free model or top up your balance.
🖼️ Images
Section titled “🖼️ Images”“Request rejected: safety moderation. Characters under 18 not allowed.”
This message appears when generating an avatar: the safety system decided the picture might show a minor. Such images are forbidden on CAICHAT. If it’s a mistake, check the scene description and the character’s avatar: clear signs of adult age help.
“Image model is unavailable. Please check your style settings.”
The selected style is currently unavailable or isn’t included in your plan. Change the style in the image settings.
The “Top up your token balance” window when creating a picture
This means today’s free generations have run out and your balance doesn’t have enough tokens. Top up your balance or wait until tomorrow. If the message comes from the server, it reads: “You do not have enough tokens to generate this image”.
💳 Payments
Section titled “💳 Payments”“Your browser blocked the payment window”
Allow pop-ups for caichat.ai (the icon in the browser’s address bar) and try the payment again.
“Payment methods for … are temporarily unavailable”
There are no active payment methods for the selected currency right now. Choose another currency, for example USD.
“Checkout failed”
Try again or choose another payment method. If the error repeats, write to support.
“This payment method is not available in the Telegram Mini App”
Not all payment methods work inside Telegram. Pay with Telegram Stars or on the caichat.ai website.
The payment went through, but there’s no subscription or tokens
Wait a few minutes and refresh the page. Check the status in Profile → Purchase History. If the payment is completed but the purchase isn’t there, write to support and include the order ID.
🔑 Login and account
Section titled “🔑 Login and account”“We couldn't confirm your authorization”
A temporary connection problem or an issue on the site’s side. Refresh the page or click Try again. If that doesn’t help, log out and log in again.
“The magic link is invalid or has expired”
The link can be used once and doesn’t live long. Request a new one and open the latest email.
“Please wait 60 seconds before requesting another verification email.”
Verification emails can be requested once a minute. Wait and check your spam folder.
“Invalid email or password”
Check your keyboard layout and Caps Lock. If you signed up with Google, Discord or Yandex, log in the same way. Forgot your password? See Account security.
“The code you entered seems invalid” when logging in with 2FA
Make sure the time on your phone is set automatically and enter a fresh code. You can also log in with a backup code. See Account security.
“App update required”
New features need a newer version of the app. Tap Go to update and install the new version. See Apps.
🧩 Extensions
Section titled “🧩 Extensions”“The chat was not created because selected extension interfaces conflict.”
Two of the selected extensions change the chat interface and can’t work together. Keep only one of them. More in Extensions.
Didn’t find your error? Write to support and attach a screenshot and the exact text of the message.